Terms & Conditions
The domain name www.lavenour.com (hereinafter referred to as “Website”) is owned by L avenour Lifestyle Private Limited (L'AVENOUR), a company incorporated under the Companies Act, 2013.
For the purpose of these terms of use, wherever the context so requires “you”, “yourself”, “client” or “user” or similar terminology are all in use in reference to the individual user of this Website. The terms “we”, “us”, “our”, “ours” shall refer to L'AVENOUR.
L'AVENOUR provides its services to you subject to the notices, terms, and conditions set forth in this agreement (hereinafter referred to as the “Terms”). In addition, when you use any www.lavenour.com service, you will be subject to the rules, guidelines, policies, terms, conditions and documents applicable to such service, and they are incorporated into these Terms by this reference.
By mere use of the Website, you shall be contracting with L'AVENOUR and these Terms including the policies represent a binding contract between you and us. Therefore, you should read these Terms carefully before you start to use the Services. L'AVENOUR retains the right to deny access to anyone who we believe has violated any of these Terms.
Accessing, Browsing Or Otherwise Using This Website Indicates Your Agreement To These Terms, So You Are Advised To Read This Agreement Carefully Before Proceeding.
1. RIGHT TO MODIFY THESE TERMS & CONDITIONS
We hold the exclusive right to alter these Terms at any time, without prior notice and at our sole discretion. The updated version of these Terms or any policies will be posted on this Website, and any amendments will be effective immediately upon being uploaded. By continuing to use the Website after the revisions, you accept the modified terms and conditions, whether you have read them or not. Therefore, we recommend regularly reviewing these Terms and other related policies.
2. WEBSITE UPDATES & CONTENT CHANGES
To enhance your experience, we may periodically update the Website and alter its content, display, or format without prior notice. We do not guarantee that the Website or any content on it will be error-free or complete. Additionally, we are not obligated to update the Website or any of its content.
3. ELIGIBILITY REQUIREMENTS
To use this Website, you must be at least 18 years old and legally capable of entering into a binding agreement as per the Indian Contract Act, 1872. If you are under 18, you may only use the Website with the involvement of a parent or guardian.
4. TERMS & CONDITIONS FOR USE OF SERVICES
4.1. Registration and Information
To utilize the Website and its services, you must create an account. Your account details will be used only with your consent. You must read, agree to, and accept all terms and conditions outlined in these Terms, including the Privacy Policy. You are responsible for keeping your account and password confidential and for controlling access to your computer. You accept responsibility for all activities that occur under your account and password.
4.2. Personal Information Submission
During registration, you must provide personal information, including your name, age, gender, mobile device details, and location. You agree that the information you provide at registration and thereafter will be truthful, accurate, current, and complete. You also agree to update this information to ensure its accuracy at all times while using the Website and services. You acknowledge that the information you provide is not confidential or proprietary and does not infringe on the rights of any third party.
4.3. Usage on Behalf of Others
If you use the Website or its services on behalf of someone else, you confirm that you have the authority to bind that person to these Terms. Should that person refuse to be bound by these Terms, you agree to accept liability for any harm caused by wrongful use of the Website.
4.4. Account Security
If you suspect that your account security has been compromised, contact us immediately using the provided 'Contact Information' on the Website. If we detect or suspect a security breach, we may require you to change your password and may temporarily or permanently block or suspend your account without any liability to L'AVENOUR.
4.5. Prohibited Uses
You must not use the Website for any illegal, unauthorized, or prohibited purposes ("Prohibited Uses") and must comply with all relevant laws and regulations in your jurisdiction. If you engage in any Prohibited Uses, we reserve the right to suspend or delete your account without notice and ban you from future access to the Website.
4.6. Service Refusal and Account Termination
We reserve the right to refuse service or terminate accounts without prior notice if these Terms are violated or if we determine, at our sole discretion, that doing so is in L'AVENOUR's best interests. You are solely responsible for all content you upload, post, email, or otherwise transmit via the Website. Any information you provide will be maintained in accordance with our Privacy Policy.
5. USER RELATED CONTENT
5.1. You retain ownership and full responsibility for any text, messages, chat communications, billboard postings, software, photos, drawings, graphics, profiles, opinions, ideas, images, videos, audio files, or other materials or information that you post, upload, email, transmit, or otherwise make available on the Website (collectively “User Content”). As such, you are accountable for ensuring that you have all necessary rights and permissions to use the User Content on the Website.
5.2. By using the Website, you grant us a global, perpetual, unrestricted, royalty-free license to use, reproduce, distribute, modify, adapt, create derivative works from, make publicly available, and otherwise exploit the User Content, solely for the purpose of providing our services to you and as permitted by our privacy policies. This license remains effective even after you cease using the Website. You acknowledge that this license allows us to make the User Content available to other Website users, who may also use it in accordance with these Terms.
5.3. While you can remove your content by deleting it, in some cases, it may not be completely removed, and copies of the User Content might still exist on the Website. We do not bear responsibility or liability for the removal or deletion (or the failure to remove or delete) any User Content.
5.4. L'AVENOUR neither endorses nor controls the User Content posted on the Website, thus we do not guarantee the accuracy, integrity, or quality of such content. You understand that by using the Website, you may encounter User Content that you find offensive, indecent, or objectionable. L'AVENOUR will not be liable in any way for any User Content, including but not limited to, any errors or omissions, or any loss or damage of any kind incurred as a result of using any User Content. You hereby waive any claims against L'AVENOUR for alleged or actual infringements of any proprietary rights, privacy and publicity rights, moral rights, or rights of attribution connected with User Content.
5.5. You acknowledge that L'AVENOUR has the right, but not the obligation, to refuse to post or remove any User Content at its sole discretion. We also reserve the right to change, condense, or delete any User Content.
TERMINATION
6.1. These Terms remain in effect until terminated by either you or L'AVENOUR.
6.2. You acknowledge that L'AVENOUR, at its sole discretion, may suspend or terminate your account (or any part thereof) or your use of the Website at any time, for any reason or none, without penalty or notice.
6.3. You understand that any termination of your access to the Website or any part of your account may occur without prior notification, and you accept that L'AVENOUR will not be responsible to you or any third party for such termination.
6.4. Any suspected fraudulent, abusive, or illegal activities may be reported to appropriate law enforcement authorities. These remedies are supplementary to any other legal or equitable remedies that L'AVENOUR may possess.
6.5. Upon termination of these Terms by either you or L'AVENOUR, for any reason, you must immediately destroy all materials downloaded or otherwise obtained from this Website, including all copies, whether made under these Terms of Use or otherwise. Termination of these Terms does not nullify your obligation to pay for products already ordered from the Website, nor does it affect any liabilities that may have arisen under these Terms.
7. DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY
7.1. The Website is provided on an "as is" and "as available" basis without any form of warranty, whether express, implied, or statutory. Neither we nor our affiliates, partners, directors, employees, agents, licensors, or suppliers make any representations or guarantees of any kind, whether express or implied, related to these terms and conditions, this Website, or any content on it. This includes, but is not limited to, warranties of merchantability, non-infringement, or fitness for a particular purpose, except where such representations and guarantees are legally non-excludable.
7.2. You acknowledge that under no circumstances will L'AVENOUR or its affiliates, directors, employees, agents, licensors, partners, or suppliers be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages. This includes, without limitation, lost business opportunities, lost revenues, or loss of anticipated profits, or any other financial or non-financial loss or damage of any kind arising from or related to:
(i) these Terms;
(ii) the Website; or
(iii) your use or inability to use the Website.
7.3. Under no circumstances will L'AVENOUR or any of its contractors, directors, employees, agents, third-party partners, licensors, or suppliers' total liability to you for all damages, losses, and causes of action arising from or related to:
(i) these Terms;
(ii) the Website;
(iii) your use or inability to use the Website; or
(iv) any other interactions with L'AVENOUR,
however caused and whether arising in contract, tort (including negligence), warranty, or otherwise, exceed the amount you paid, if any, for using any portion of the Services or Website.
7.4. Under no circumstances will L'AVENOUR or any of its contractors, directors, employees, agents, third-party partners, licensors, or suppliers be liable to you for any losses, damages, liabilities, or causes of action arising from any act, omission, or negligence to which you contributed.
7.5. L'AVENOUR does not guarantee that access to or use of the Website will be uninterrupted, timely, secure, or error-free.
7.6. L'AVENOUR does not guarantee that the results obtained from using the Website will be accurate or reliable.
7.7. You agree that no claims or actions arising from or related to the use of the Website or these Terms may be brought by you more than one (1) year after the cause of action occurred. If you have a dispute with us or are dissatisfied with the Website, terminating your use of the Website is your sole remedy. We have no further obligation, liability, or responsibility to you.
7.8. Health Disclaimer: Any statements made on this Website or any materials or supplements distributed or sold through this Website have not been evaluated by the Food and Drug Administration (FDA). The products on the Website are not intended to diagnose, treat, cure, or prevent any disease. If you are pregnant, nursing, taking medication, or have a history of heart conditions, we recommend consulting a physician before using any of our products. The results of all products available on the Website are not typical, and individual results may vary.
8. INDEMNIFICATION
You agree to defend, indemnify, and hold L'AVENOUR and its affiliates, contractors, employees, officers, directors, agents, and third-party partners harmless from any and all claims, losses, damages, liabilities, costs, and expenses, including without limitation, legal fees and expenses, arising from or related to your actions or inactions, your use or misuse of the Website, any breach of these Terms, or any of the covenants you have made herein. This includes any potential loss or liability incurred by L'AVENOUR or any third party.
9. INTELLECTUAL PROPERTY RIGHTS
All materials and content on the Website, including images, illustrations, text, graphics, logos, button icons, audio clips, digital downloads, data compilations, and software, are owned by us, our affiliates, or content suppliers, and are protected by Indian and international intellectual property laws, including copyright, authors’ rights, database rights, and trademarks. The compilation of all content on the Website is exclusively our property, protected by Indian and international copyright and database right laws. All software used on the Website is also our exclusive property, or that of our affiliates or software suppliers, and is protected by Indian and international copyright, authors’ rights, and other intellectual property laws. You agree not to copy, reproduce, republish, upload, post, transmit, or distribute such material in any manner, including by email or other electronic means, either directly or indirectly, nor assist anyone else in doing so. Modification of the materials, use on any other website, or use for any purpose other than personal, non-commercial use, without the prior written consent of the owner, is a violation of copyrights, trademarks, and other proprietary rights, and is prohibited.
10. LICENSE TO USE THE WEBSITE
10.1. We grant you a limited license to access and make personal use of the Website, without modifying it, or any portion of it, except with our written consent. This license does not include any resale or commercial use of the Website or its contents; any derivative use of the Website or its contents; any downloading or copying of account information for the benefit of another user; or any use of data mining, robots, or similar data gathering and extraction tools.
10.2. The Website or any portion of it (including but not limited to any copyrighted material, trademarks, or other proprietary information) may not be reproduced, duplicated, copied, sold, resold, visited, distributed, or otherwise exploited for any commercial purpose without our express written consent.
11. PRIVACY
By using the Website, you agree to our Privacy Policy, https://www.lavenour.com/privacy-policy, the terms of which are incorporated into and form a crucial part of these Terms. Our Privacy Policy outlines how we process any personal or financial data we collect from you or that you provide to us. By using the Website, you consent to such processing and warrant that all data you provide is accurate.
12. CANCELLATIONS, REFUNDS, AND EXCHANGE
Please refer to our Cancellation, Refunds, and Exchange Policy for details regarding cancellations, refunds, and exchanges of our products https://www.lavenour.com/return-refund-cancellation-exchange-policy
13. ORDER AND SHIPPING
Please refer to our Order and Shipping Policy for details regarding the ordering and shipping of our products at https://www.lavenour.com/shipping-and-delivery-policy
14. PRICES AND AVAILABILITY OF PRODUCTS
14.1. Without limiting the scope of Clause 12 (Cancellations, Refunds, and Exchanges), if a product or service is listed at an incorrect price or with erroneous information due to a technical glitch, L'AVENOUR reserves the right, at its sole discretion, to refuse or cancel any orders placed for that product/service unless the product has already been delivered. In the case of a mispriced item, L'AVENOUR may, at its discretion, either contact you for further instructions or cancel your order and inform you of such cancellation. Unless the product you ordered has been delivered, your order will not be considered accepted, and L'AVENOUR retains the right to adjust the price of the product/service and reach out to you using the contact information you provided.
14.2. Prices and availability of products and services offered on the Website are subject to change without prior notice and at the sole discretion of L'AVENOUR. L'AVENOUR may revise and discontinue the availability of any product/service at any time.
15. CLEARANCE SALE
Products under the Clearance Sale have a limited shelf life of 2-4 months, and therefore, no returns are applicable for these items.
16. NEWSLETTERS & COMMUNICATIONS
By registering your email address and phone number with the Platform, you explicitly agree to receive communications and newsletters from us via email, browser push notifications, phone calls, SMS, and/or customized push notifications on our application, whether for verification purposes or for promotional updates about our services and subscription plans.
17. GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by and interpreted in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts in New Delhi, India.
